bf89's Privacy Policy

1 What Information We Collect

During registration and use of the bf89 platform, we may collect the following types of information:

1.1 Identity Information

• Full name
• Date of birth (for age verification — the platform is for users aged 21 and above only)
• National ID or passport number (when identity verification is required)
• Email address
• Mobile number

1.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Account balance and bonus history

1.3 Usage Information

• IP address and device type
• Browser and operating system information
• Site access time and session duration
• Game play history and betting patterns
• Records of communication with customer service

1.4 Cookie and Tracking Information

We use cookies and similar technologies. These help improve website functionality, remember your preferences, and analyse service quality. You can disable cookies from your browser settings if you wish, though some services may become limited as a result.

2 Purpose of Data Collection

bf89 uses your information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To complete deposit and withdrawal requests quickly and accurately.
• Bonuses and promotions: To properly deliver welcome bonuses, cashback, and VIP benefits.
• Customer support: To resolve your issues via live chat and email.
• Platform improvement: To analyse user experience and raise service quality.
• Fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify excessive play patterns and assist users.
• Legal obligations: To comply with applicable laws and regulations.

3 Data Sharing Policy

bf89 never sells or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

3.1 Service Providers

Only the necessary information is shared with trusted service providers who assist with payment processing (bKash, Nagad, Rocket, Upay, and associated banks), technical support, cybersecurity, and customer service. All such providers operate under strict confidentiality agreements.

3.2 Legal Obligations

Information may be provided in response to a valid court order, government directive, or lawful request from an investigative authority.

3.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to prevent money laundering or other financial crimes.

4 Data Security Methods

bf89 follows industry-standard technologies and practices to protect your information:

• SSL Encryption: All data on our platform is transmitted via SSL (Secure Socket Layer) encryption, which prevents third-party access.
• Secure Servers: Our servers are protected by both physical and digital security.
• Two-Factor Verification: An additional verification process is activated for suspicious login attempts.
• Restricted Access: Only authorised staff have access to the information they need.
• Regular Audits: Our security systems are regularly tested and updated.
• Fair Play Assurance: Fairness and transparency in game operations are ensured.

However, no digital system is entirely risk-free. We take every precaution, but we ask users to remain aware of the inherent risks involved in transmitting information over the internet.

5 Data Retention Period

bf89 retains your information only for as long as it is necessary:

• For active accounts: Throughout the entire period the account remains active.
• After account closure: For as long as required to meet legal obligations.
• Transaction records: Financial information is retained for the legally prescribed period.
• Customer support records: For the purpose of improving service quality and resolving disputes.

Once the specified period ends, information is securely deleted or anonymised.

6 Your Rights

As a user of bf89, you have the following rights:

6.1 Right to Access Information

You have the right to know what information we hold about you. You can request this information by contacting our support team.

6.2 Right to Correct Information

If any of your personal information is incorrect, you can request a correction. This can be done through your account settings or via support.

6.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional messages at any time. However, important service-related messages cannot be stopped.

To exercise these rights, contact us at: [email protected]

7 Protection of Minors

bf89 operates exclusively for users aged 21 and above. We do not intentionally collect any information from minors. If age verification fails, the account is closed immediately and the associated information is deleted.

If you become aware that a minor has registered on bf89, please notify our support team immediately.

8 Third-Party Links and Services

When visiting a third-party website from the bf89 platform, that website's own privacy policy will apply. bf89 does not control the use of your information on third-party sites and accepts no responsibility in that regard.

Payment gateways such as bKash, Nagad, Rocket, and Upay have their own privacy policies. During transactions, these providers process information according to their own policies.

9 International Data Transfers

Some of bf89's servers or service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, the protection standards set out in this policy are maintained in any international transfer. We ensure that third-party server providers comply with our privacy commitments.

10 Changes to the Policy

bf89 reserves the right to change this privacy policy at any time. If changes are made, the updated date will be noted on this page. For significant changes, registered users will be notified by email. Continued use of the platform under the new policy will be considered as consent to the changes.

We advise you to visit this page regularly so that you stay informed about the latest policy.

11 Responsible Gaming and Data Use

bf89 is committed to responsible gaming. We monitor users' gaming patterns and may offer assistance if signs of excessive play are observed. Information used for this purpose is solely for the user's wellbeing and is not used for any commercial purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our privacy team is ready to respond to your requests as promptly as possible.